BetOnline Mobile Texas Holdem Client Review

Online poker enthusiasts who live in the US (but outside of a legal online poker states like Nevada, Delaware and New Jersey) and have spent any amount of time looking for reputable poker sites that accept Americans, have surely run across the brand name, BetOnline. It is one of just a few highly reputable internet poker sites that continues to accept players from the US, and is the flagship representative of the Chico Poker Network; currently the 4th largest US-facing poker network in the world.

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History of BetOnline Poker

The BetOnline company dates back well over a decade, originally launched in 2001 as an online sportsbook. It wasn’t until 2011 that the brand expanded into the online poker realm, particularly keen on the acceptance of American players who had been excommunicated from much of the internet gambling industry by the actions of the US Department of Justice on April 15, 2011; a date forever etched into the history books as the Black Friday of Online Poker.

It was a bumpy road in the beginning, hampered by bad network choices and disreputable activity on the part of some players (chip dumping, in particular) that tarnished BetOnline Poker’s reputation in the early days. Being a former member of the Action Poker Network didn’t help matters as APN was constantly under fire for slow payment issues. Eventually, APN was dissolved and the Chico Poker Network was born. BetOnline has since become the leading poker skin on that network, and its reputation has flourished since mid-2013.

BetOnline Mobile Poker Accessibility – My Personal Experience

My intention was document the entire process of playing mobile poker at BetOnline, from the very first step of signing up an account to navigating the lobby and tossing chips at the tables. The purpose was to deliver a comprehensive, unbiased review of BetOnline Mobile Poker. The end result was not at all what I expected…

Signing up an account with BetOnline was a breeze, but logging in was exasperating. First of all, BetOnline Mobile is represented by two separate URLS – mobile.betonline.com and mobile.betonline.ag. According to their own accounts, both work just fine, but that wasn’t my experience. To this day, I have never been able to login through BetOnline.com, for mobile purposes or otherwise. Although it’s not stated anywhere, Us players are ostensibly restricted to the BetOnline.ag domain.

Once I figured that out, another problem arose during login. The mobile.betonline.ag site comes in two versions, the “new BetOnline Mobile site” and the “old school mobile site”. Attempting to login through the old version was met with the error message, “invalid username”. Once I clicked to switch to the new version (mobile2.betonline.ag), I received a new error message, “Password is invalid. Maximum 10 characters”. Password length was never mentioned during registration, so I had no idea that my password had been cut down from 12 to 10 characters.

Once I wiped out the last two, I was able to login, but only in the “new” mobile version from the “.ag” domain. I immediately tested the old version and even the “.com” version with the 10-character password, but received the exact same invalid username error I had received before. To this I can only assume that the old version either doesn’t work, or is only compatible with certain devices (excluding my Android 4.2.2 powered Samsung Galaxy Tablet).

Once logged in, I was immediately asked to make a deposit before accessing any other partitions of the BetOnline mobile site. Assuming that I would be at the poker tables soon enough, I had no trouble making a deposit. However, I was baffled when the menu only listed ‘Sports’ and ‘Live Betting’. There was no mention of anything linking to the site’s renowned poker room. I immediately contacted customer support, only to get the following response:

“Please note, that we do not currently offer poker software for Mobile or Tablet. We only offer poker software for Windows or Mac.”

I was then directed to a link from which I could download the poker software for PC or Mac.

Needless to say, I was incredibly displeased. My only saving grace was that I still needed to examine the PC/Mac version of the software, which I’ve reviewed in brief below. All in all, my personal experience was a long and drawn out process that process that ended in grave disappointment. There is no mention anywhere on the BetOnline website that the mobile platform does not support an extension for poker play. In a curt reply to CS, I suggested they incorporate such a missive directly on the website, stating “mobile for sports betting only” or something to that effect. Apparently my advice will be taken under consideration…..

BetOnline Poker for PC and Mac

The downloadable poker software comes in two varieties, one optimized for Windows PC, and another for Mac. They are both downloadable, with no ‘instant play’ version on the menu. (Note: Had there been an instant play platform from BetOnline, mobile poker might have been an option).

BetOnline Poker Games & Traffic

The cash games lobby delivers a limited variety of games that include real money Texas Holdem, Omaha and Omaha Hi/Lo. Each is available in FL, NL and PL stakes with a wide array of table and stack sizes to choose from. The software is easy to navigate, with multiple filters supplied for cash games and MTT/SNG tournaments. Traffic wise, the low- and mid-level stakes of up to $2/$4 get the most action. The Chico Poker Network averages 260 concurrent cash game players, with peak hour figures of near 500.

BetOnline Poker Perks & Promos

The poker promotions at BetOnline are extensive and include at least $150,000 in guaranteed tournaments running monthly and a full schedule of freerolls that anyone can enter, free of charge, on a 24/7 basis. Members receive a 25% deposit bonus on every single deposit, plus special tournament bonuses that can be used to enter one of the poker room’s many guaranteed events.

There is a lucrative 200% sign-up bonus for all new members, but some effort is required to obtain it. After making a minimum deposit of $50, the player must send an email to freeplay@betonline.ag with the exact subject line “POKERNEW”. Once the email is received, the bonus is activated.

All poker sites award points for participating in raked cash games and buying into tournaments. At BetOnline they are called POP Points, and carry multiple benefits. They can be converted to cash, or used to enter weekly POP2Cash tournaments with a $500 cash prize pool.

BetOnline Poker Payment Options

Members of BetOnline Poker will find an assortment of deposit methods available. They include Visa credit/debit card and Visa/MasterCard Instant Vouchers, P2P transfers, Bank Wire, Book to Book Transfers (with other participating sportsbooks; not eligible for deposit bonuses) and two eWallets, Neteller and Skrill. The same methods are available for withdrawals, minus Visa or MasterCard credit/debit/vouchers. Checks (via mail, express mail or courier) are also available and, in my personal experience, take anywhere from 3 to 5 weeks for reception. On one occasion it took 6 weeks, but the check did arrive as promised.